Troubleshooting your Clicker device

🚢 Open up ports in network configuration, if necessary

Our device connects to a broker via the MQTT protocol with a service called Losant via the following address: mqtts://broker.losant.com:8883. If you are on a secure network that might block certain traffic, you'll want to check the following:

  • Make sure TLS port 8883 is open
  • Make sure address is reachable from your network